1. Service delivery information
Before payment, the Booking flow should identify the date or time window, location or remote-delivery method, service scope, provider charge, Platform Fee, taxes and any disclosed travel or material cost. The Customer must ensure that the address, contact person and access instructions are accurate.
2. Arrival and completion
Service Providers must make reasonable efforts to arrive or connect at the agreed time and must promptly communicate delays. Customers should provide reasonable access and a safe environment. Completion may be confirmed through the app, attendance records, one-time codes, customer acknowledgement or other disclosed evidence. A completion confirmation does not waive a concealed defect or mandatory consumer right.
3. Travel and location charges
Any travel, outstation, accommodation, waiting or site-entry charge must be clearly disclosed and accepted before it is charged. An undisclosed charge is not payable merely because a provider incurred it, unless the Customer later expressly agrees or emergency circumstances reasonably justify it and applicable law permits the charge.
4. Physical items supplied with a service
Where a provider ships or delivers materials or an item ancillary to a service, the provider is responsible for packaging, carrier selection, tracking, risk, delivery estimates and legal disclosures unless checkout expressly states otherwise. Delivery dates are estimates unless expressly guaranteed. Loss, damage or incorrect delivery should be reported promptly with photographs and tracking details.
5. Future shipping services
If Zatrium introduces a goods marketplace, this Policy will be updated before launch to state serviceable locations, dispatch timelines, carriers, shipping fees, tracking, delivery attempts, risk transfer, damaged parcels, undeliverable orders and international customs obligations.
Contact and grievance redressal
Operator: FoodTechBiz (OPC) Private Limited operating Zatrium
Registered office: O-1003, Ajnara Daffodil, Sec 137, Noida, UP-201305
Customer support: marketing@foodtechbiz.com
Grievance Officer: Himank Saini Sadh, General Manager | marketing@foodtechbiz.com
Consumer complaints will ordinarily be acknowledged within 48 hours and addressed within one month, subject to applicable law. A copy of the complaint as recorded by the Grievance Officer will be supplied where required by applicable law.